DR. G. CHINA BABU. Customer Loyalty in e-Retail. International Journal of Advance Engineering and Research Development (IJAERD), [S. l.], v. 5, n. 3, p. 22–29, 2018. Disponível em: https://ijaerd.org/index.php/IJAERD/article/view/2593. Acesso em: 6 jul. 2025.