STUDY OF VARIOUS PERFORMANCE MEASUREMENT INDICES OF ERP SYSTEM

Abstract

Enterprise Resource Planning (ERP) systems have been used in integrating information and accelerating
information distribution across functions and departments with the aim to increase operational performance of
organization. The implementation of an ERP system is not a goal but a continuous journey towards the goal. After
successful implementation of ERP, the goal is to increase the utilization factor of the system used. The satisfaction of the
users and the overall performance must be measured periodically to evaluate the success of the implementation and the
overall objectives of the ERP system. The purpose of this paper is to study various comprehensive frameworks for
measuring the performance of an ERP system.