STUDY ON CHURN PREDICTION IN TELECOM INDUSTRY
| Author(s) | : | N.Kamalraj, Dr.A.Malathi |
| Institution | : | Assistant Professor Department of Information Technology, Dr.SNS Rajalakshmi College of Arts & Science, Coimbatore, TN, India |
| Published In | : | Vol. 3, Issue 12 — December 2016 |
| Page No. | : | 183-191 |
| Domain | : | Engineering |
| Type | : | Research Paper |
| ISSN (Online) | : | 2348-4470 |
| ISSN (Print) | : | 2348-6406 |
Prediction of customers who are leaving a company is called as churn prediction in telecommunication. Churnsare classified into two types. They are: voluntary and involuntary. Involuntary churners are identified and classified thecustomer who eliminates the subscribers list. Voluntary type of churners is difficult to resolve the customer who stops theservice provider. Voluntary type of churners happens on the telecom industry. Consequently, the predictive model isconcerned on predicting customers and analyzing the behavior which causes the problems. Predicting the customers who areexpected to churn is the key objective carried out using the data mining techniques. Churners take place on many businessareas, so the key aim of the work is to develop a useful tool with the data mining techniques for predicting the customerchurn risk. The research work is concentrated on predicting the model with the results and infers the feasible reasons onchurn in telecom industry.
N.Kamalraj, Dr.A.Malathi, “STUDY ON CHURN PREDICTION IN TELECOM INDUSTRY”, International Journal of Advance Engineering and Research Development (IJAERD), Vol. 3, Issue 12, pp. 183-191, December 2016.
