Role of Technology As A Service Enabler-The Case Of Railway Ticket Booking Through IRCTC
| Author(s) | : | Thirupathi Chellapalli, S. Abhilash, J. Murali |
| Institution | : | Research Scholar, School of Management Studies, University of Hyderabad. |
| Published In | : | Vol. 5, Issue 14 — January 2018 |
| Page No. | : | - |
| Domain | : | Engineering |
| Type | : | Research Paper |
| ISSN (Online) | : | 2348-4470 |
| ISSN (Print) | : | 2348-6406 |
The last decade has witnessed deployment of information technology in the delivery of numerous services. Therole played by technology is increasingly becoming a key component in delivering superior services to customers in variousindustries like Banking, Airlines (ticket booking), Rail and Road travel (ticket booking), Insurance, Stock Trading etc.Technology is fast replacing the role played by humans in certain areas of service delivery. In certain cases, technology hasthe capability to deliver the core service and in other cases technology enables the delivery of core service. Self ServiceTechnologies (SSTs) like ATMs, mobile banking, online banking, online ticket booking etc have resulted in reduced stressand strain for the customers and offered them benefits like convenience, time saving etc. The establishment of IndianRailway Catering and Tourism Corporation (IRCTC) website for online Train ticket booking is changing the face of railwayticket booking in India. Indian Railways has pioneered internet based rail ticket booking through its website, as well as fromthe mobile phones via GPRS (General Packet Radio Service) or SMS (Short Message Service). This paper attempts topresent the case of railway ticket booking through IRCTC website.
Thirupathi Chellapalli, S. Abhilash, J. Murali, “Role of Technology As A Service Enabler-The Case Of Railway Ticket Booking Through IRCTC”, International Journal of Advance Engineering and Research Development (IJAERD), Vol. 5, Issue 14, pp. -, January 2018.
